All collection and delivery vehicles carry pallet trucks and the vehicles are fitted with tail lifts. The driver will move the pallet onto the tail lift of the vehicle using the pallet truck and ensure the pallet is safely placed on the vehicle.
You will need to provide the dimensions of the item you wish to send and the approximate weight. We will also need the full collection and delivery address, telephone number and point of contact for both collection and delivery.
Once your order has been placed, you will receive an email which will contain all the details of your shipment. We recommend printing this out and attaching it to your consignment. The driver will bring further details on collection.
Collections can be made any time between 9am and 5pm. Please contact us on the day of collection if you would like an estimated collection time and we will contact the haulier to find out what time they will be in your area.
Deliveries cannot be made on to soft ground such as grass, gravel or soil, to a premises where it is illegal for a lorry to park or unload. The delivery is kerbside only, the driver will not be able to take the pallet inside the premises. If you are in any doubt of the suitability of the delivery premises please contact us and we can advise you.
Once your order is processed you will receive an email with your consignment number. You can use this through the PalletToSend.co.uk website, along with your destination postcode to track your pallet's progress.
When your goods are delivered, the person responsible for accepting and signing for the goods should make a examination of goods to check for damage, If any shortage or damage is apparent or suspected, the delivery note should be endorsed accordingly using the word “damaged” or “Shortage” or “Goods missing, the word "unchecked" or similar is not accepted as claused proof of delivery.
You may cancel your order anytime but there are 3 stages for any surcharge that may apply
1a Cancel before we have manifested, no charge
2a Cancel after we have manifested and sent you confirmation, 10% admin charge
3a Cancel after the carrier has left the depot to collect, 10% plus carriers collection charge
Unfortunately in transport things can happen that are totally out of our control. Although 99% of deliveries are delivered on time, the odd 1% is late. We unfortunately cannot be held responsible for the late delivery of pallets